Website Feedback & insurance queries

At Landmark Insurance Brokers, Complaints Management is viewed as a Feedback Mechanism System, where each complaint is not just a customer’s concern but also:-

* An opportunity to build credibility by demonstrating commitment and fairness.
* An opportunity to re-gauge Process Benchmarks basis customer’s expectations.
* A tool to enhance Customer Relationship Management.

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Our Toll Free Number : 18004194199 (9:30 AM To 6:30 PM Mon-Sat)
Off on Sunday and Govt. Holidays
Email : customercare@policyboss.com

Escalation Matrix & Resolution TATs 1. "customercare@policyboss.com" (Resolution TAT is 7 working days.)
In case no response from customercare@policyboss.com
write to :
2. "complaints@policyboss.com". (Resolution TAT 2 days).
In case no response from complaints@policyboss.com
write to :
3. "headcare@policyboss.com". (Resolution TAT 1 day)

Note : Please ensure first mail is marked to customer "customercare@policyboss.com"

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