Policyholder needs to refer to the garage list provided by the insurer to get the vehicle damage corrected. Policyholder needs to carry claim documents while approaching the network garages. This claim documents list includes duly filled claim application and signed by policyholder, self-attested photocopy of RC book, self-attested photocopy of driver’s license, FIR copy in case of major damage or third party injury/third party damage, theft of vehicle, death, and damage due to strike, malicious act and riot. Any additional documents needed on a case to case basis Policyholder should also carry original documents for verification purpose.
Surveyor inspects the damaged vehicle within one working day and extends his approval for the assessment. After the satisfactory repair vehicle gets released from the garage. Being the network garage claim gets settled directly. If the amount is not recoverable under the car insurance policy then policyholder has to pay for the same. Reimbursement can be one of the alternatives. In such cases insured should notify insurer about the accident and get the vehicle survey done. Insurer will reimburse the amount spent on repair of the vehicle after receiving the original invoice of the repairs from insured.